Responsible Gaming
at 7kbd

At 7kbd, responsible gaming is not a compliance checkbox — it is a core value that shapes every aspect of how we operate our platform for players across Bangladesh. We believe that gambling should be a recreational activity enjoyed safely and within personal limits, never a source of financial hardship or emotional distress.

7kbd has invested significantly in building a responsible gaming infrastructure that gives members genuine control over their account activity. Our tools are accessible directly from the account dashboard, available in English, and free of charge to activate. We do not make it difficult to set limits or take breaks — in fact, we actively encourage members to use these features as a matter of routine.

Our customer support team is trained to recognise indicators of problem gambling and to respond with empathy, guidance, and practical assistance. If you contact 7kbd's support at any time with concerns about your gambling habits, you will be treated with complete confidentiality and pointed towards the most appropriate resources and account tools available.

We are committed to ongoing improvement of our responsible gaming programme. As our platform evolves to serve the growing online gambling community in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, our player welfare standards will evolve alongside it.

The 7kbd platform is strictly for adults aged 18 years and above. No individual under the age of 18 is permitted to register, deposit, or participate in any betting or casino activity on 7kbd under any circumstances.

Protecting Young People

If you share a device with family members or younger individuals, we strongly recommend using your device's parental control settings to restrict access to gambling websites. Tools such as browser-level parental controls and dedicated family safety software can provide an additional layer of protection.

If you suspect that a minor has gained access to a 7kbd account, contact our support team at [email protected] immediately. We will investigate the report promptly, take appropriate action, and ensure that any data associated with the minor is handled in full accordance with our Privacy Policy.

7kbd provides a comprehensive suite of responsible gaming tools that put you in control of your gambling experience. All tools are available at no cost, take effect without delay when activated, and can be managed directly from your account settings panel.

7kbd's self-exclusion programme is one of the most important responsible gaming tools available on the platform. If you believe that gambling is negatively affecting your life — your finances, your relationships, your mental health, or your work — self-exclusion gives you a firm, enforceable boundary that the platform will honour without exception.

What Happens When You Self-Exclude

• Your 7kbd account is immediately suspended and you will be logged out.
• You will not be able to log in, place bets, or access casino games for the duration of the exclusion period.
• All marketing emails, SMS messages, and promotional communications from 7kbd are permanently stopped for the exclusion period.
• Any pending withdrawal requests will be processed and paid out to your verified payment method (bKash, Nagad, Rocket, or Upay) before the account is fully suspended.
• Your account data is retained securely in accordance with our Privacy Policy but is inaccessible during the exclusion period.

Exclusion Period Options

• 6 months — suitable for members who want a meaningful medium-term break
• 1 year — recommended for members experiencing moderate gambling-related difficulties
• 5 years — for members who want a long-term commitment away from gambling
• Permanent — an irreversible exclusion for members who wish to stop gambling entirely

Returning After Self-Exclusion

For time-limited exclusions (6 months, 1 year, 5 years), reactivation of your 7kbd account at the end of the exclusion period is not automatic. You must submit a written reactivation request to [email protected], which will be reviewed by our responsible gaming team. A minimum 24-hour cooling-off period is applied between your reactivation request and the account being re-enabled — giving you a final opportunity to reconsider.

For permanent self-exclusion, no reactivation is available. A permanent exclusion is a lifetime commitment and will be honoured unconditionally by 7kbd.

Problem gambling can affect anyone, regardless of how long they have been gambling or how much experience they have. Recognising the warning signs early is the most effective way to address the issue before it escalates into a serious problem.

The following behaviours and feelings may indicate that gambling is becoming a problem rather than a recreational activity. If you recognise several of these signs in yourself or someone you care about, we encourage you to reach out to 7kbd's support team or to one of the external support resources listed in Section 7.

Managing how much money you deposit into your 7kbd account is one of the most practical steps you can take to keep gambling within safe boundaries. 7kbd's deposit limit tools let you set hard caps on how much you can top up your account within a given time frame, directly from your account settings.

Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you can deposit across any rolling 30-day period.

How Limits Work

When you reach your set deposit limit, the 7kbd cashier will decline any further deposit attempts for the remainder of the relevant period. You will receive a clear notification explaining that your limit has been reached and when it will next reset. The system applies limits automatically — you do not need to take any additional action once a limit is set.

Changing Your Limits

Reducing a deposit limit takes effect immediately. If you request an increase to an existing limit, the increase will only take effect after a mandatory 24-hour review period — providing a built-in buffer that gives you time to reflect on the decision. This asymmetry is deliberate: restrictions are instant, relaxations are delayed.

Deposits to 7kbd are processed via bKash, Nagad, Rocket, Upay, and major Bangladeshi banks. The minimum deposit at 7kbd is ৳500. Deposit limits you set in your account apply cumulatively across all payment methods — they represent a total cap on deposits, not a per-method limit.

If you are concerned about your gambling — or the gambling habits of someone close to you — 7kbd strongly encourages you to seek help. Our own support team is available around the clock, and we also recognise the value of independent professional support services for anyone dealing with problem gambling.

What to Include in Your Support Request

When contacting 7kbd about a responsible gaming concern, include your registered username and a brief description of what you would like help with — for example, activating self-exclusion, setting deposit limits, or simply discussing your gambling patterns with a member of our team. You do not need to provide detailed personal financial information in your initial message.

External Support Resources

In addition to 7kbd's internal support, we recommend the following types of independent organisations for members who would benefit from professional guidance on problem gambling:

• National Mental Health Support Lines: Bangladesh has a growing network of mental health helplines. Contact the National Mental Health Helpline (Kaan Pete Roi) or similar services for confidential counselling on gambling-related stress and anxiety.
• Gamblers Anonymous-style peer support groups: Peer support groups provide a non-judgemental space to share experiences with others who have faced similar gambling challenges. These groups meet regularly and are free to attend.
• Family and relationship counsellors: Problem gambling often affects close relationships. A qualified counsellor can help both the individual and their family members process the financial and emotional impact of gambling-related harm.
• Financial advisors and debt support services: If gambling has created financial difficulties, a certified financial advisor or debt counselling service can help you create a realistic plan to recover and stabilise your finances.

Responsible gambling is largely about maintaining the right mindset and habits from the outset. The following practical tips are recommended by 7kbd for every member — from first-time players in Dhaka to experienced bettors following BPL cricket from Chittagong or Sylhet.