7kbd Privacy Policy

7kbd collects personal data from members and visitors through several channels as part of operating our online betting and casino platform. The categories of data we collect, and the contexts in which they are gathered, are set out below.

1.1 Registration Data

When you create a 7kbd account, we collect your full legal name, date of birth, gender, residential address, email address, and a valid Bangladeshi mobile phone number. This information is required to verify your identity, establish your account, and communicate with you regarding your membership.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) verification process, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documentation. This data is used solely for identity verification and anti-fraud purposes and is handled with the highest level of confidentiality.

1.3 Financial and Transaction Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or other supported Bangladeshi payment methods, we collect transaction records including amounts, timestamps, payment method identifiers, and transaction reference numbers. We do not store full mobile banking PINs, card numbers, or internet banking passwords.

1.4 Betting and Gaming Activity Data

We record all betting and gaming activity conducted through your 7kbd account, including bets placed, games played, results, wagering amounts, bonus usage, and account balance history. This data is essential for account management, dispute resolution, and responsible gaming monitoring.

1.5 Technical and Device Data

When you access 7kbd via a web browser or mobile device, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on pages, and session timestamps. This data helps us optimise platform performance and detect suspicious or fraudulent access patterns.

1.6 Communication Data

If you contact our customer support team via email, live chat, or any other communication channel, we retain records of those communications, including the content of your messages and the date and time of contact. This data is used to resolve your queries, improve our support service, and maintain a complete account history.

The table below summarises the primary categories of data 7kbd collects and their associated collection methods:

7kbd uses the personal data we collect for specific, legitimate purposes that are necessary to deliver our platform services and fulfil our obligations to members. The primary purposes for which we process your data are as follows:

• Account Creation and Management: To establish your 7kbd account, verify your identity, manage your profile, and maintain accurate account records throughout your membership.
• Service Delivery: To provide access to our full range of sports betting markets — including BPL, IPL, T20, and Bangladesh Tigers matches — as well as our live casino tables, slot games, and crash game products supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Payment Processing: To process deposits received via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and to execute withdrawal requests to your verified payment method.
• Identity Verification and Fraud Prevention: To conduct KYC checks, verify your age and identity, detect and investigate suspicious account activity, and prevent fraud, money laundering, and other financial crimes.
• Bonus and Promotions Administration: To evaluate your eligibility for welcome bonuses, BPL season promotions, Eid offers, and loyalty rewards, and to track wagering requirements associated with claimed bonuses.
• Responsible Gaming Monitoring: To monitor your betting and gaming activity for indicators of problem gambling behaviour, enforce deposit limits and self-exclusion periods you have set, and proactively reach out where our systems identify potential risk.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a complete record of your interactions with the 7kbd support team.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, optimise the user interface, and develop new features and products that better serve our Bangladeshi member base.
• Legal and Regulatory Compliance: To meet our obligations under applicable laws and regulations, including record-keeping requirements, anti-money laundering obligations, and responses to lawful requests from relevant authorities.
• Marketing Communications: Where you have opted in to receive marketing communications, to send you updates about new games, upcoming BPL betting markets, seasonal promotions, and special offers relevant to your interests. You may opt out of marketing communications at any time by contacting [email protected].

7kbd processes your personal data on the basis of one or more of the following legal grounds, depending on the nature of the processing activity:

3.1 Contractual Necessity

The majority of data processing activities carried out by 7kbd are necessary for the performance of the contract between you and 7kbd — namely, your membership agreement and the associated Terms and Conditions. This includes processing your registration data, payment transactions, and betting activity records.

3.2 Legal Obligation

Certain processing activities are required to fulfil 7kbd's legal and regulatory obligations. This includes identity verification under anti-money laundering frameworks, the retention of transaction records for the legally mandated periods, and the disclosure of data to competent authorities where required by law.

3.3 Legitimate Interests

7kbd processes some categories of data on the basis of its legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Examples include fraud detection and prevention, platform security monitoring, and the analysis of aggregated, anonymised usage data for service improvement purposes.

3.4 Consent

Where 7kbd relies on your consent as the legal basis for processing — for example, for sending marketing communications or for the use of non-essential cookies — we will obtain your explicit consent before undertaking the relevant processing activity. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7kbd does not sell, rent, or trade your personal data with third parties for commercial or marketing purposes. However, in the course of operating the 7kbd platform, we share certain personal data with trusted third-party service providers and, where legally required, with relevant authorities. The categories of third parties with whom your data may be shared are described below.

4.1 Payment Service Providers

To process deposits and withdrawals, 7kbd shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. These providers operate under their own privacy policies and data protection obligations and are not permitted to use your data for any purpose other than processing the specific transaction.

4.2 Game Content Providers

Live casino and slot game content on 7kbd is provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data for game integrity, fairness certification, and technical performance monitoring purposes. Personal identifiers are not shared with game providers beyond what is strictly required for game session authentication.

4.3 Identity Verification Partners

To support our KYC obligations, 7kbd may engage third-party identity verification service providers who process identity document data on our behalf. These providers are bound by strict data processing agreements and are permitted to use your data solely for the purpose of verifying your identity in connection with your 7kbd account.

4.4 Technology and Infrastructure Providers

7kbd uses third-party cloud hosting, cybersecurity, and analytics infrastructure providers to operate the platform. These providers may have technical access to certain data stored on our systems as part of their service delivery but are contractually prohibited from accessing, copying, or using your data for any purpose other than providing the agreed technical services to 7kbd.

4.5 Legal and Regulatory Disclosure

7kbd will disclose your personal data to relevant governmental or regulatory authorities, law enforcement agencies, or courts where we are legally compelled to do so by applicable law, court order, or lawful regulatory demand. In such circumstances, 7kbd will only disclose the minimum data required to comply with the specific legal obligation.

7kbd uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure experience for all members. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login session status, and browsing preferences — and to recognise your device on subsequent visits.

5.2 Types of Cookies Used by 7kbd

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a site-by-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in to your 7kbd account and accessing core platform features. Disabling functional or analytics cookies will not affect your ability to place bets or play games, but may reduce the quality of your personalised experience.

5.4 Local Storage and Similar Technologies

In addition to cookies, 7kbd may use browser local storage and session storage to retain small amounts of data on your device for performance and functionality purposes. These technologies operate similarly to cookies and can be managed through your browser's developer tools or privacy settings.

7kbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The specific retention periods applicable to different categories of data are described below.

6.1 Active Account Data

Personal data associated with an active 7kbd account — including registration data, KYC documents, transaction records, and betting history — is retained for the full duration of your membership plus a minimum post-closure retention period as required by applicable law. This post-closure period is necessary to comply with anti-money laundering record-keeping obligations and to resolve any disputes or claims that may arise after account closure.

6.2 Financial Transaction Records

Records of all financial transactions processed through your 7kbd account — including deposits via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, as well as withdrawal records — are retained for a minimum of five years from the date of the transaction in accordance with applicable financial record-keeping requirements.

6.3 Customer Support Records

Records of customer support interactions, including email correspondence and live chat transcripts, are retained for a period of three years from the date of the interaction. This retention period enables 7kbd to refer to prior communications when handling follow-up queries and to maintain a complete account history for dispute resolution purposes.

6.4 Technical and Log Data

Server log data, IP address records, and device data collected automatically during your use of the 7kbd platform are retained for a period of twelve months from the date of collection, after which they are permanently deleted or irreversibly anonymised.

6.5 Deletion and Anonymisation

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — from which all personal identifiers have been permanently removed — may be retained indefinitely for statistical analysis and platform improvement purposes, as it no longer constitutes personal data.

As a 7kbd member, you hold a number of rights in relation to the personal data we hold about you. 7kbd is committed to honouring these rights and to making the process of exercising them as straightforward as possible. Your rights are summarised below.

• Right of Access: You have the right to request a copy of the personal data that 7kbd holds about you. Upon receipt of a valid access request, we will provide you with a summary of your data in a clear, readable format within thirty days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through your profile settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal retention obligations — for example, financial transaction records that must be kept under anti-money laundering regulations cannot be deleted on request alone.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of data we hold, while the accuracy is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where 7kbd relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

7kbd takes the security of your personal data extremely seriously and has implemented a comprehensive suite of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, loss, or destruction.

8.1 Encryption

All data in transit between your browser or device and 7kbd's servers is encrypted using 256-bit Transport Layer Security (TLS). Data at rest in our databases and storage systems is encrypted using industry-standard AES-256 encryption. Sensitive data fields — including identity document data and payment identifiers — are subject to additional field-level encryption.

8.2 Access Controls

Access to personal data within 7kbd's internal systems is restricted to authorised personnel who require it to perform their specific job functions. All internal access to member data is logged and audited. 7kbd employees are subject to confidentiality obligations and receive regular data protection training.

8.3 Incident Response

In the event of a data security incident that poses a risk to the rights and freedoms of affected members, 7kbd will take immediate steps to contain the incident, assess its impact, and notify affected individuals in a timely manner. We maintain a documented incident response procedure and a dedicated security team responsible for monitoring and responding to threats around the clock.

8.4 Your Responsibility

While 7kbd takes all reasonable steps to protect your personal data, you also play an important role in keeping your account secure. You should use a strong, unique password for your 7kbd account, enable two-factor authentication if available, and never share your login credentials with any third party. If you suspect that your account has been compromised, contact [email protected] immediately.

The 7kbd platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. Our registration process includes an age declaration requirement, and our KYC verification procedures are designed to detect and prevent underage access.

If 7kbd becomes aware that personal data has been collected from an individual who is under 18 years of age, we will take immediate steps to close the associated account, reverse any transactions where possible, and securely delete the minor's personal data in accordance with our data retention procedures.

Parents and guardians who believe that a minor in their care has registered on 7kbd or has had their personal data collected by us are encouraged to contact [email protected] immediately. We will investigate all such reports promptly and take appropriate action.

7kbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered members by email and/or by displaying a prominent notice on the 7kbd platform for a minimum of thirty days following the update.

The "Last Updated" date displayed at the top of this page will be revised each time the policy is amended. We encourage you to review this Privacy Policy periodically to stay informed about how 7kbd collects, uses, and protects your personal data.

Your continued use of the 7kbd platform following notification of a policy update constitutes your acknowledgement of the revised policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data by contacting [email protected] prior to the effective date of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 7kbd holds about you, please contact our privacy support team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

When contacting us regarding a privacy matter, please include your registered 7kbd username and the email address associated with your account so that we can locate your records and respond efficiently. Do not include your password or full payment details in any correspondence with us.

7kbd is dedicated to resolving all privacy concerns in a fair, transparent, and timely manner. We value the trust you place in us by sharing your personal data, and we are committed to upholding the highest standards of data protection for every member of our Bangladeshi player community.